T-Mobile US, Inc., commonly shortened to T-Mobile, is a United States based wireless network operator whose majority shareholder is the German telecommunications company Deutsche Telekom (DT). Its headquarters are located in Bellevue, Washington, in the Seattle metropolitan area. T-Mobile is the third largest wireless carrier in the United States with 72.6 million customers as of Q4 2017.
T-Mobile US provides wireless voice and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands (which it acquired in a reverse takeover in 2013, resulting in the company going public on the NASDAQ stock exchange), and also serves as the host network for many mobile virtual network operators. The company has annual revenues of $37 billion. Its network reaches 98 percent of Americans. In 2015, Consumer Reports named T-Mobile the number one American wireless carrier. In 2017, T-Mobile was ranked #1 in Customer Service Satisfaction by Nielsen.
Contact & Quick Access Numbers
- For personal: 1-800-T-MOBILE (800-866-2453)
- For business: 1-888-537-4242
Get Help from Other Customers
General Customer Care & Technical Support
- From your T-Mobile phone: 611
- Call: 1-877-453-1304
Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week.
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that they can troubleshoot with you.
Call T-Mobile - TTY
TTY service is available for the hearing and speech impaired.
Call T-Mobile via TTY toll free at 1-877-296-1018
TTY hours are from 5.00 a.m. - 10:00 p.m. PT, daily
Just dial one of the following short codes and hit "Send," and T-Mobile will give you the info you need. It's fast, easy and free!
For your account balance and last payment received info.
For your minute use for the current billing cycle.
For your message use for the current billing cycle