December 2009 Mailbag - Part 3

January 19, 2010 by
At CompareCellular.com we receive a lot of questions and comments from people wanting to know more about the Canadian wireless products & services. We've assembled some of the best questions and answers for the final half of December 2009 below.

Hey, I was planning on getting the MTS student deal with is a pretty reasonable price. I have 2 queustions:
1. Does the Student Price Card lessen the set up charge if I sign up for a 3 year plan?
2. Why is the first month of service like a 90$ bill? What is being charged?

From Susan on December 30, 2009

Hi Susan,

Thank you for contacting CompareCellular.com.  Please note that we are not MTS and are simply a web site listing Canadian cell phone information.  I can however provide you with the following information:

1. Does the Student Price Card lessen the set up charge if I sign up for a 3 year plan?

You may be able to get them to waive the activation fee.  I would push for it and walk away if they don't waive this fee.  You probably won't get any sort of a break for the monthly fee regardless of contract length.

2. Why is the first month of service like a 90$ bill? What is being charged?

First Month costs are defined as:

(Monthly Fee * 2) + Activation Fee


MTS can provide further assistance through their web site at www.mts.ca.


I have a prepaid mobile Bell LG Rumor and I have mobile browser. I don't want it anymore for a monthly feature. Can you please take it off of my plan or tell me how to cancel it through the phone?
From Amy on December 31, 2009

Hi Amy,

Thank you for contacting CompareCellular.com. Please contact Bell for assistance with your account through one the following methods:

Help with your mobile phone

From your mobile phone: *611 (no charge) From any phone: 1 800 667-0123 From the U.S.: 1 800 667-ROAM (7626) Anywhere in the world: +1 514 420-7748 Hours of operation Monday to Friday, 8 a.m. to 9 p.m.
Saturday, 9 a.m. to 6 p.m.

Help with data services (email, etc.)

From any phone in Canada and the U.S.: 1 877 328-2123 Anywhere in the world: +1 514-420-7748 Hours of operation
24 hours a day, 7 days a week

Help with amounts owing

From your mobile phone: *777 (no charge) From any phone in Canada and the U.S.: 1 800 361-2613 Hours of operation Monday to Friday, 8:30 a.m. to 6 p.m.


when can we expect to have Wind in St catherines?
From Diaane on December 31, 2009

Hi Diaane,

Thank you for contacting CompareCellular.com.  I'm sorry but I donít know when they will bring service to St. Catherines.  Please contact them for assistance.

www.windmobile.ca

Posted in: Monthly Mailbag


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