T-Mobile US, Inc. is the American operating entity of the German wireless network operator T-Mobile International AG. T-Mobile US offers its services under the T-Mobile, MetroPCS and GoSmart Mobile brands. The company operates the fourth largest wireless network in the U.S. market with 52.9 million customers and annual revenues of $24.42 billion. Its nationwide network reaches 96 percent of Americans, though its HSPA3G/HSPA+4G/4GLTE coverage is smaller.
The company owns licenses to operate a 1900 MHz GSM PCS digital cellular network and a 1700 MHz UMTS AWS digital cellular network that cover areas of the continental U.S., Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands.
On June 28, 2010, the company announced that it will begin to upgrade the network from HSPA+ 21 to HSPA+ 42 beginning sometime in 2011. On March 13, 2014, T-Mobile announced a new plan to upgrade its entire 2G/EDGE network to 4G LTE. They expect 50% to be done by the end of 2014, and it to be "substantially complete" by the middle of 2015.
Contact US & Quick Access Numbers
For personal: 1-800-T-MOBILE (800-866-2453)
For business: 1-888-537-4242
General Customer Care & Technical Support
From your T-Mobile phone: 611
Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week.
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.
Call Us - TTY
TTY service is available for the hearing and speech impaired.
Call us via TTY toll free at 1-877-296-1018
TTY hours are from 5.00 a.m. - 10:00 p.m. PT, daily
Just dial one of the following short codes and hit "Send," and we'll give you the info you need. It's fast, easy and free!
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