MTS Customer Migration to TELUS is Underway

May 26, 2017 by
As part of Bell's acquisition of MTS (Manitoba Telecom Services) that was finalized in March, roughly 140,000 MTS customer accounts are being migrated to TELUS to encourage mobile industry competition in the province of Manitoba. (Around 24,700 wireless customers will also be to transferred Xplornet, which will roll out in a few more months.)

The former MTS wireless customers have been assured that they will get to keep their same phone numbers, have access to a broader wireless network in Manitoba, and will receive plans, rates, and service features equal to or of greater value than their pre-existing MTS plans.
"The most important message is that we will be reassuring migrating customers that we will match or improve upon existing MTS plans for the same price they are paying now," said Liz Sauve, spokeswoman for Telus Inc. 

Customers affected will be contacted by mail. Packages have started arriving this week and will continue in waves in order to make the transition as smooth as possible. Packages include a letter from Bell and Telus notifying customers of the change. A second welcoming package will arrive in the near future with more information and a new SIM card. The transition will be quick and simple for affected customers and has three required steps: 

  1. Review the information in the package.

  2. Decide whether to keep your current phone, or upgrade to a new device (the package will explain how to do so). 

  3. Install the new SIM card into your phone (instructions will also be provided).

About BELLMTS:  Bell MTS (formerly Manitoba Telecom Services) is a subsidiary of BCE Inc. that operates telecommunications services in the Canadian province of Manitoba. The company's head office is located in MTS Place on Main Street, in Downtown Winnipeg, Manitoba. MTS is the descendant company of Manitoba Government Telephones, which went into operation in January 1908 after the government of Manitoba bought Bell Canada's Manitoba operations. The Crown corporation became Manitoba Telephone System in 1921, and eventually absorbed all private telephone operations in the province. In 1996, the Provincial government of Premier Gary Filmon decided to sell the Manitoba Telephone System to private shareholders. The decision to privatize was seen as controversial, as it marked a significant departure from the Progressive Conservatives' earlier position that MTS should remain provincially owned. On March 17, 2017, Bell re-gained control of MTS after closing its $3.9 billion acquisition of the provider. For regulatory reasons, Bell will divest approximately a third of MTS's wireless business (including subscribers and retail outlets) to Telus, and a smaller portion to the new entrant Xplornet. Under Bell ownership, Bell MTS will serve as the headquarters of Bell's telecom businesses in Western Canada. - Wikipedia

About TELUS:  TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.8 billion of annual revenue and 12.7 million subscriber connections, including 8.6 million wireless subscribers, 1.7 million high-speed Internet subscribers, 1.4 million residential network access lines and more than one million TELUS TV customers. TELUS provides a wide range of communication products and services, including wireless, data, Internet protocol (IP), voice, television, entertainment, and video. TELUS is also Canada's largest healthcare IT provider, and TELUS International delivers business process solutions around the globe. - TELUS

Source:  Winnipeg Free Press   |   TELUS

Posted in: Bell, Industry News, MTS, TELUS