1. On August 2, Samsung
released the highly anticipated Samsung Galaxy Note7 for pre-order on its own website, as well as with select service providers including Rogers,
Bell, Verizon, and AT&T in Canada and the United States.
2. The sheer "unprecedented”
amount of pre-orders caused supply constraints, forcing the world’s largest
smartphone maker to adjust
release dates in some markets. Samsung released a statement saying it was aiming
to increase production and meet the demand as "early as possible.”
3. The Note7 was made
available to ship to customers from Canada and the U.S. who had placed pre-orders
19. Samsung Canada CMO Mark Childs warned that the "huge response” could
result in limited retail inventory, as well as delayed order fulfillment,
across the country.
4. Despite great early
reviews, shortly after the phone made it to customers photos started surfacing online showing charred phone bodies following explosions of what
appeared to be the Note7’s battery pack. Comments stated that the flare-ups
occurred while the device was charging.
5. August 31 news
reports advised that shipments of the
Galaxy Note7 were being delayed "due to additional tests being
conducted for product quality.”
6. Following reports of a
second explosion and with 2.5 million units already reportedly sold around the
world, Samsung decided to halt Note7 production and shipments. On September 2, the
a statement responding to the incidents, saying that it found a battery
cell issue in 35 cases and was issuing a voluntary recall of all units of the
7. As of today, September
2, sales of the Galaxy Note7 have now been stopped in 10 nations and customers
who have already purchased the Note7 have been advised that they can have it
replaced in coming weeks. Customers without access to another device in the
meantime are counseled to use caution, use OEM chargers only, and to not leave
the phone charging overnight.
"For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Canadian customers may call 1-800-SAMSUNG for additional information,” Samsung told Mobile Syrup.