Rogers HTC Dream & Magic receive 911 Software Fix

January 23, 2010
Over the last week both the HTC Dream & HTC Magic were pulled from Rogers stores due to a 911 software problem.  The HTC Dream was pulled off store shelves on January 16th while the HTC Magic suffered the same fate on January 20th.  

Fortunately we're happy to report that both android smartphones have been fixed and HTC has released patch information as follows:

HTC Dream

Owners of the HTC Dream will need to go to: http://www.rogers.com/dreamsoftwareupdate

Note: Users of Windows 7 or Macintosh will need to call 1-888-Rogers1 for update instructions. Customers will need to backup any personal items before the update process.



HTC Magic

Owners of the HTC Magic will need to go to:  http://www.rogers.com/magicsoftwareupdate.

Note: Users of Windows 7 or Macintosh will need to call 1-888-Rogers1 for update instructions. Customers will need to backup any personal items before the update process.


Further Instructions from Rogers

"Customers who have not downloaded this software update could have problems accessing 911. As a result, we are taking the precautionary measure of temporarily disabling internet access for Dream and Magic users on Sunday January 24 at 6:00AM (EST). Voice and text messaging will not be impacted. By disabling internet access, we can ensure that 911 calls are completed for all our Dream and Magic customers. Once a customer completes the software update, his/her internet access will be re-enabled within 24 hours.

Temporarily disabling internet access is the only decision we could make to ensure all customers can make 911 calls. We sincerely apologize for this inconvenience. Dream and Magic customers on data plans will automatically be credited for one month of data fees (excluding roaming). This credit will show up on invoices within 60 days. We take this matter very seriously and continue to investigate the way this issue was addressed to determine how we can improve our internal and external processes.

Rogers HTC Magic & Dream Android Smartphones
Posted in: Google/Android, Rogers


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