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Virgin Mobile

For four years running, Virgin Mobile Canada has received J.D. Power and Associates' annual award for Highest Customer Satisfaction for Prepaid Wireless.

In February 2008 Virgin Mobile Canada introduced post-paid plans alongside their well known prepaid plans.

Bell Mobility acquired Virgin Mobile Canada in May 2009 for $142 million.

On February 2, 2010, Virgin officially launched HSPA+ services for postpaid customers. Prepaid customers didn't gain access to HSPA+ products and services until the spring of 2011.

In March 2012, Virgin Mobile brought LTE network speeds to its customers in select markets across Canada.

Virgin Mobile Support and Assistance


1.888.999.2321 or by dialling 611 from your Virgin Mobile phone

Customer Care Hours :
9:00 am to 9:00 pm - Monday to Saturday
10:00 am to 7:00 pm - Sunday