Poorly organized company
Reviewed on Monday February 15, 2016 by Donald, Montreal
Koodo is great, as long as you don't expect them to do anything...The phone service is good, the prices are competitive, etc. They used to have great customer service too, but the last few years when I tried to do anything it's been a pain in the ass. Their self-serve mobile app is garbage, so I usually go to the store to get anything done, and the employees there are usually pretty clueless.
In any case, I switched from monthly to prepaid because it's cheaper, and the guy at the store didn't know how to let me pay off my tab right on the spot (I knew I had to pay it, but he said that he couldn't do it right there, so I would have to pay it online later...weird, and if that's true then their company management software is also garbage, but that's a different story). So, I tried to pay the tab online, but of course my monthly account is different from a pre-paid account (again, wtf), and I no longer had access - turns out this was just because the mobile app wasn't working, but I didn't know that at the time. I was expecting some sort of bill notice - my phone number was the same and my email was the same, and I always used to get bills on my phone before I switched.
Several months later I remembered again and checked, and sure enough this time the self serve worked, and they had charged me a bunch of late fees for not paying off my tab. It was only like 8$ for the four months I was late, but it still bothers me when a company can't get their shit together enough to have a decent system where it is easy to see if you're being charged late fees.
tl:dr - Koodo will never tell you if you're racking up late fees, they let you find out on your own months later.