Bell Stores / Boutiques Bell - Reviews

We went in my wife and I and we talked to the customer service people there. First the women helped us then another guy came out and he started to help. It was like watching two sales reps trying to take control of the customer. The woman wanted to try and figure out how to get the plan changed over, the guy said no you can't do that. So the woman phoned in to Bell???? and the guy kept on the computer trying to figure out how this activation would work. To make a long story short, 30 minute later we were still in the same spot as when we walked in. Gave up and left. Then we went to the Best Buy store, even worse. They wanted to give us less trade in value for our current phone, the girl was even stupider that the first two clowns. So we gave up and left there as well. It seems that these stores no matter where you go are manned by idiots that know nothing. What a waste of time. I hope to hell the Federal Government starts to listen to the people and clip the wings of these donkeys so that they start to provide better service.

BELL is by far the most incompetent company out there. Not only do they provide you with a different answer every time you speak to them. They will resolve an issue one day and go back to the same problem the next day. I also found out today that they held my payment off by one day to add late charges yet the payment was made at the end of Jan. So i say to those how have bell make sure you monitor the bill you get and when they process your payment.

There Mobility network is just as bad as there TV network who i might add ended up having to mail me a $480.00 refund

I just spent about 300.00 at Bell. They sold me a peice of crap screen protector for Samsung 3 and then when I called them jsut one hour later saying it did not line up with the holes etc on the phone so eventually fell apart the two layers from being moved to much could they give me a new one, They told me to contact the manufacturer, even though I was just there and could show them how impossible it was to manke it fit and they sold it to me. The manager most of all was arrogant. Damn I just signed for another 3 years. Oh well Bell generally has been good to me but never go the sherway gardens store....NEVER NEVER

Terrible customer service! They don't care about keeping their customers happy at all. The first time I was with bell I had to call them every month for double charging and over charging me for services that were in my contract and then they double charged me on my cancellation fee when I finally got fed up with all the 500 dollar phone bills and left. I fought the extra charges and did not have to pay them. A few years later I said "What the hell, why not give it another shot"... obviously forgetting what happened the last time and for the first three years things were lovely... uuuntil I renewed my contract when they neglected to put the extended warranty on my phone and then made me jump through hoops for months trying to get them to correct their mistake. They told me absolutely Miss Burley we will get that back on your account. I see it was removed just take your phone into the bell store and show them it is in working condition. So I did. Then the people in the store said that they had to send off paper work before anything changed and that it would appear on my next bill. It did not. So I called and they told me that now that it had been over 30 days (as it would be being that it was supposed to be on my next bill) that there was nothing they could do. After talking to a couple different people I was then given the responsibility of handling the issue myself with a department outside of bell that handles their warranties and given their direct line. Only... they aren't open on Saturdays and they're business hours don't coincide with pacific time so I work during those hours. The issue was never followed up on and, as I had told them I would, I cancelled my contract. Why waste my money on all the extra toys for a 600 dollar phone if I can't even warranty the stupid thing. I was informed when I signed my contract and when I cancelled it that my cancellation fee was four hundred dollars. That was in march. In June I got a bill for an extra 200 dollars on top of that for cancelling my data package?!!!! Apparently this was in my contract but considering no one ever discussed it with me and I don't have a personal lawyer to go every document I read I missed that memo. I can't even go back and look because when I got my "FINAL BILL" a month before receiving this extra 200 dollar charge I threw the old paperwork out. According to the "supervisor" I talked to, the warranty issue could have been solved therefore it is my fault that I am paying 600 dollars for their mistake. That's how bell feels about their customers.

Bell is a giant and they know it and treat customers as such. They don't care if you quit them or have a problem. Loads of other fish to fry. They essentially say OK, give us 30 days notice and pay your penalty. See ya bye. That's how little they care.

But first in order to talk to Bell you will sit on hold for ages, my phone has dropped the call, or the CSR has managed to hang up on me. Frustrating. And for all that it nets you nothing. I don't even know why they have CSRs a talking computer could deliver the information they offer.

Talking to "Client Solutions", the supposed customer retention department, is of absolutely no value. They don't do anything to "retain" you as a customer.

Shortly after I signed up with Bell I lost my phone and got a "you have to pay the contract and no we don't have any phones to offer you, try craigslist". I bought a new phone which promptly needed service. Luckily I still had my old phone, so I got them to activate it again (at a $15 charge of course, they don't do anything that might demonstrate and show of good faith to their customers), and put the data on hold. When my blackberry was fixed I called to reinstate my data and was told my plan didn't exist anymore after 6 weeks! I had to fight to get it back, and get this, it still existed, only they just wanted me to give up what I had for something more expensive. Really?

Bell doesn't care about its existing customers, and they are forever dangling carrots to attract new "customers" while treat the existing with disdain. Take the case of upgrading hardware. In this day and age, it should be a given. Offer this to your customers without a fight. Make it so your customers get the message they want you to be loyal and make it attractive and appealing. It used to be an upgrade was offered earlier on in a contract. You didn't get off scott free or anything, you had to renew your contract again from that point, so it really wasn't an upgrade as much as it was an early renewal. Over the past few years that time has gotten further and further into the contract to the point it is now 6 months from the end of contract. The penalty to renew early is $195 + a $35 admin fee, which is almost the same cost as simply buying out the remaining contract.

Bell also doesn't care that even companies like Telus (who used to be infamously nasty to deal with) are offering perks like phone upgrades, and credit for trade-ins, loss protection; even small things like calendars. It all adds up to something; a demonstration of deference to the customer. Bell is forever blowing its horn about its network blahblahblah, which is important because we want our phones to work, but how about treating your customers like you want they to continue to be loyal, renew their contracts and experience that technology you are talking about?

But in the end, with only 3 providers in the marketplace, for all intents and purposes, how does one avoid the callous disregard of a monolithic company that has a stranglehold on the marketplace?

Solo, Fido, Wind, Mobilicity all have drawbacks and issues so they don't exactly offer a viable alternative.

I've just gotten off the phone with Bell and am shocked at how bad the customer service was... Was looking to customize my call plan to suit my needs/usage.. but the CRS said NO.. CANT DO THAT..

I called once... was HUNG UP.. called again.. talked and explained to first CRS what was the issue and for what i was looking for help today from them... got transferred to another department after long hold and talked to second CRS.. AGAIN explained everything to him.. I was shocked.. they AGAIN transferred to another department and AGAIN on long hold and had to explain everything... WORSE customer service experience ever... I wish i was not with BELL but cant do anything as I have a LONG contract that they very nicely got me signed promising so many thing that never have been experienced with BELL since I have been their customer..

The customer service representative was rude at times, kept cutting me off, and quite honestly didn't seem to hear a single thing I said AND. I have NEVER received such poor service from any phone center. There was one good outcome of the experience though: I no longer have any doubts about cancelling my Bell service.. wait for the right day i can be FREE from BELL...


Years ago I was told a customer service statistic...I don't know if its true, but I rings so with me. Every happy customer tells, on average, three people about their satisfaction with a company or product. Each unhappy customer tells 27 people about their dissatisfaction. And this time of the Internet...its sure to be exponentially higher. I can confirm that I will tell AT LEAST 27 friends and family about Bell, warm in the knowledge that I have spared them some pain.

I have been with Bell for about 5 years. I have just cancelled my service after trying VERY hard to get them to mail me a simple account summary, and after having to call back 4 times to inquire its whereabouts and waiting 6 weeks I finally get it, IT IS WRONG. I asked for 12 months, they sent me 1. I have been hung up on no less than 3 times in 3 days and have had to call back more times than I can count. They have made me promises regarding my plan, and they have honored none of them. I was told different things about my account by EVERY SINGLE EMPLOYEE I spoke to. Thankfully about 1 in every 5 actually speaks to me like I'm a person. The rest are so rude it drove me to tears, treating me with aggression, making snide comments about my inability to pay, interrupting me countless times, putting me on hold and forgetting me. Do not DO NOT sign up with Bell. They are unfair and unforgiving. I am now being forced to pay through the nose when I was promised by no less than 3 different people the charges could be waived. They will not bother to explain. They will not bother to help. Avoid the worst mistake in your cell phones life, and choose a different carrier.

I have been using Bell since an year, I took a 3 year plan which I regret now, Totally rude, worse customer service, no respect for existing customers. I dont know how it can still survive in the market, please choose any other service.
I am not giving any rating to it, bell doesnt deserve any rating

Told that you can get Usage Insurance on All Internet service including the TurboHub I was advised to get, at the store by a old lady rep. She pointed it out on the site and everything. Turns out, Turbohub is a "Mobility" service, not internet(even though it provides home internet???)and therefore is restricted to low GIGs, and HUGE rates if(when!) you go over tghe limit. $45 turned into over $200 the first month. Their "solution"=sell your account to someone more foolish than you, or cancel and pay$400 fee. The lady in the store used various parts of the bell website to lie to me about what is offered and possible for this insurance. There were other problems with this store, but this is the most costly. THANKS FOR NOTHING!!!SCAMSCAMSCAM

I had spoken to Bell mobility (retention department) about a new plan before going to the Bell World store and was told I could get the new plan activated at the store. When I went to the Kanata Centrum Bell World store around noon on March 5th a young women with long black hair (smacking her gum and seemed to think I was bothering her) said I could not activate the account since she had nothing on our file from Bell's retention office. I told her Bell mobility told me she could see the notes and to give Bell Mobility a call if I had any problems. The young woman promptly told me they do not call Bell mobility for questions and then in a very "smart snippy" tone wished me a good day. I told her she just lost a loyal 10 year custmer to another provider. Her response, I don't care. "They need to train on customer service".

Reading the other reviews I'm kinda of shocked. I went into the store to find it very busy. I called ahead and spoke with a representative first to get a feel of what to expect when I got there. Well I was not disappointed. I spoke with a girl on the phone then in the store. She helped me out and seemed very knowledgeable about the product I was looking at. She went threw everything with me and I left without a doubt as to the transaction. I am very happy with the service and the help I received. Oh and by the way...I was a Telus Customer till that point!!

Reading the other reviews I'm kinda of shocked. I went into the store to find it very busy. I called ahead and spoke with a representative first to get a feel of what to expect when I got there. Well I was not disappointed. I spoke with a girl on the phone then in the store. She helped me out and seemed very knowledgeable about the product I was looking at. She went threw everything with me and I left without a doubt as to the transaction. I am very happy with the service I and the help I received. Oh and I was a Telus Customer till that point!!

The customer service for the Kanata Centrum store sucks. I went there to get a Bell SIM card. I was made to wait for almost 30-35 minutes with no one bothering to ask me even what I was there for and then when I complained about it the store guy said I have no patience and I should leave the store. It has never happen to me before anywhere. i am used to sales person engaging all customers to varying degrees and not kick a customer out. I would never visit this store again if I can help it

Few minutes ago I was in Bell's booth at this location to get a SIM card. There were two ladies at the counter.The Asian lady came forward to help me and I asked her about the purchasing SIM card for my Bell's phone and she charged me $ 5 and but also charged me $ 15 to switch to SIM. I was told by Bell company over phone that there was no charge to switch to SIM card services except for the SIM itself. I told that I'm going to call the bell to verify this and also to unblock my phone services which I had blocked after I lost my bell phone.
She then told me that my phone was already unblocked, which surprised me because I had just given her my new phone(not bell) but not my phone # and name. I asked her how did you do when you don't have my name and phone#. She did not know what she was talking about. But I and my wife decided to pay $20 and she asked my ID and then called Bell to unblock the services. Out of her anger and embarassement she threw sim card on the desk and I thought it was very rude. I felt very bad but did not complain. Later I paid and left the store and on the way I wanted to see the receipt but it turned out to be that she never gave us one. It was not a good day for me. I decided not to go the same place again.