Rogers Roaming Information
In addition to our LTE, 4G HSPA+ and HSPA (3G) networks, Rogers operates Canada's only coast-to-coast GSM/EDGE (2G) network. Our native networks are built on GSM, the global standard deployed by all international operators with which we have roaming agreements. This provides you with complete compatibility and a seamless, lag-free transition when travelling from our network to that of a foreign operator, whether they have deployed 2G, 3G or 4G.
Travelling in Canada - Coast-to-Coast Coverage
When you travel in Canada on the Rogers network you will not incur roaming charges (only airtime and long distance charges as applicable).
If travelling to an area in Canada where there is no Rogers coverage (such as the NorthWest Territories), the following roaming rates will apply
on another wireless service provider's network.
Travelling Outside of Canada
As soon as you leave Canada and enter a new country/area your device will automatically switch onto one of the wireless network providers in your destination. You will receive a welcome message from Rogers with some helpful information.
For US & International Dialing instructions, click here
.Data Usage for Smartphones
In the U.S.:
- For customers who have domestic Data Plans, data roaming in the U.S., Puerto Rico or the U.S. Virgin Islands is $0.006 per KB, or approximately $6 per MB.
- If you subscribe to a Flex Rate domestic data plan, the U. S. data roaming is only $0.003 per KB, or approximately $3 per MB.
For international destinations:
Roaming to Japan & South Korea
- For Data usage to work, a network in the destination area needs to support GPRS data roaming.
- Data roaming for all international destinations is $0.03 per KB.
If travelling to Korea and Japan, only Rogers devices that support 3G/HSPA at the 2100 MHz frequency will allow for automatic roaming. Some popular devices include the BlackBerry 9000, iPhone 3G, HP iPaq 910c, Sony Xperia X1, Novatel MC950D USB modem, and ZTE MF636 USB modem.
If your device does not support 3G/HSPA at the 2100 MHz frequency, you will be required to rent a handset at a Korean or Japanese airport and to transfer your SIM into the rental device. For more information, please click here
.Pay As You Go Roaming
Ensure that your device is compatible with the GSM network frequency of the country you will be visiting. Please note your GSM phone or wireless hand-held must operate on a country's listed frequency in order to make or receive calls.
Roaming is available in the U.S with any Rogers GSM device. Local & international calling will be billed at $2.00/minute. Text messages will be billed at 75¢/message sent and 20¢/message received. Data will be charged as per data roaming pass (data increment 1KB).GSM/wireless handheld frequency specificationsEmergency Calls While Roaming
Global networks around the world will recognize either 911 or 112 as the number to reach emergency services.Customer Service While Roaming
Regardless of where you are in the world, Rogers Travel Desk is open 24/7 to assist and support you. Call toll free at +1-514-734-7699.Note: Roaming usage is charged on a per minute basis and is rounded up to the next minute. All charges are billed directly to your Rogers Wireless account in Canadian funds. In unusual circumstances, calls may appear on your invoice up to 120 days after they were made. Data services are offered on a 'per-Operator' basis in countries where data roaming is available. This means your device may not automatically find an operator providing data services. In that case you will have to use the manual selection option (see user guide for your device) to find the operator(s) offering this service. Rates are subject to change. To contact Rogers Customer Service while overseas, please call +1-514-734-7699 free of charge from your Rogers Wireless phone.