What is VoLTE?
VoLTE (Voice over LTE) is the next evolution in wireless calling. The VoLTE technology platform allows users with a compatible phone to place and receive calls over the Rogers LTE network instead of the traditional voice network. Before VoLTE, only data was transmitted over the LTE network, and voice calls were carried over the HSPA network. Now with VoLTE, Rogers supports high-quality HD calls and allows Canadians to:
- Make and receive voice and video calls to and from other Rogers customers with VoLTE ó in clear, natural-sounding audio
- Place a call and stay at lightning fast LTE data speeds when you browse the web or watch videos
- Connect more quickly with friends and family (you get a faster call connection time)
Will I notice a difference if I am a Rogers customer using VoLTE?
Yes! With VoLTE, you will experience faster call setup times and clear, natural-sounding audio when both you and the person you are calling are using VoLTE-compatible phones. Youíll also be able to place video calls to Rogers customers who have it too.
What do I need to have in order to use VoLTE?
All Rogers post-paid customers with a LTE SIM card, a VoLTE-compatible phone and updated device software can take advantage of this enhancement automatically.
Are there any services that will not work with VoLTE?
Customers with select features and services, including any of the following, will not have access to VoLTE
- Ringback tunes
- Advanced Call Manager
But rest assured, you will continue to be able to use these features and services when you are in a VoLTE coverage area.
Where can I access VoLTE from my phone?
As long as you are connected to the Rogers LTE network and have a VoLTE-compatible phone and the most recent software, you will have access to VoLTE while in Canada. Currently, VoLTE is not available to Rogers customers in Northwestern Ontario or in Extended Coverage areas.
Can I use VoLTE when I am roaming outside of Canada?
Currently, VoLTE is only available to Rogers customers when they are on the Rogers LTE network.
What happens if I place a voice or video call in an area where there is only HSPA or EDGE network coverage?
Rest assured, you will still be able to place a call, but it will be treated as a traditional voice call.
What happens if I place a voice or video call while in an Extended Coverage area?
VoLTE will not be available if youíre in an Extended Coverage area. Voice and video calls will be treated as voice calls over the traditional voice network.
What happens if I am on a voice call and I move from an LTE network coverage area to an area where I can get access only to HSPA?
The call will not be interrupted. It will be seamlessly transferred between the two networks (LTE to HSPA).
What happens if I am on a video call and I move from an LTE network coverage area to an area where I can get access only to HSPA?
The call will not be interrupted. It will be seamlessly continue as a voice-only call.
Do I have to pay for using VoLTE? How much does it cost?
If you are on a Share Everything plan, you can enjoy unlimited nationwide VoLTE video calling on a VoLTE-compatible device.
If you are not on a Share Everything plan, you can enjoy unlimited local video calls. Youíll be charged
or Canadian long distance VoLTE video calls.
What happens if I try and place a video call to another Rogers customer who does not have a VoLTE-compatible phone?
The call will be placed and treated as a regular voice call instead of a video call.
Will I be charged for data usage when I make a voice call using VoLTE?
No. All voice calls made using VoLTE are treated as traditional voice calls on HSPA networks and will be deducted from the minutes offered on your current plan.
Will I be charged for data usage when I make a video call using VoLTE?
No. Data plans arenít required to complete VoLTE video calls. Making a VoLTE video call wonít use up any of your data.