The Turbo Stick & Bell Service
Reviewed on Saturday January 2, 2010 by Mike, Wasaga Beach, ON
I purchased the Turbo Stick because there is NO Hi speed DSL available for this area. Plugged it in and in less then 10 min I was surfing, great! The very next day they sent me my first e-bill for 1 months service over $80.00. Not Impressed. My wife has her own PC so I installed on her machine all worked great but I was getting a little concerned about what the next bill would be.
We shared the stick, I had it during the day, she had it all evening. Got a new PC with Windows 7, installed it and all was great. Got the 2nd months bill and it was near $65.00, That was OK with me, next day it would not connect. Tried it on all 3 PC's. Spent 2 Hrs talking to Tech Support, NO Joy. They said uninstall and then re-install, did that, and it would not load the drivers. I gave up and went to the Bell Store. They said we'll replace the stick, but we have to mail it to you as it is a warranty replacment. I said what do I do for internet service while waiting for Canada Post to deliver it? Sorry, but this is company policy. OK how about a dial up service, OK yes we can get you that information but you'll need to set up a contract with them. I said I just want it for a few days, sorry, but you have to purchase this service. I am not a happy camper at this point and I'm getting close to shooting the messenger. I grudginly accept and go home. Decide I'll try this stick one last time, SURPRISE, it works. However still can't load the Driver for one computer, and can't locate where to find it.
The service from Bell is pretty awful. If your stick fails, tough luck. If you use it for business, there is NO OPTIONS, can't even buy extra or extended warranty, No Replacement from the store, you have to wait for it to come via snail mail. Worse still, if you have a notebook and you travel outside of Canada, your really out of luck.
I am desperately looking for another type of service, other then Bell. Bell will leave you stranded!