Koodo Mobile Logo

Koodo Mobile

Koodo Mobile is a wireless brand owned and operated by TELUS since 2008. It is differentiated from its parent company by not requiring fixed term contracts. Koodo provides postpaid and prepaid services.  
 
Mobile services provided by Koodo use TELUS Mobility's CDMA (850/1900 MHz), HSPA+ (850/1900 MHz), and LTE (1700/2100 MHz) networks. Koodo discontinued sales of all CDMA devices near the end of June 2011, and they remain unavailable outside of Northern Ontario and Manitoba.
 
See the Koodo coverage map for more detail. 

 

Koodo Support & Services 

Web:
Self-Serve (Login required)
Online Community 

Email:
General Inquiries* customerservice@koodomobile.com
*Fees are applicable on select customer service requests. See online for details.
Webstore Assistance koodo.webstore@koodomobile.com

Telephone: 
1-866-99-KOODO* (1-866-995-6636)
*Fees are applicable on select customer service requests. See online for details.
Webstore Assistance 1-844-566-3697

From a Koodo device: 
*611

Hours of Operation
Monday to Friday, 9 a.m. to 9 p.m. 
Weekends, 9 a.m. to 7 p.m. 
Webstore Assistance: Tuesday to Friday, 3 p.m. to 9 p.m. EST

Mailing Address:
PO Box 11005 Succursale Postale Centre Ville
Montreal, QC
H3C 4T5
Canada