Koodo Mobile

Koodo Mobile Plans & Services - Canada

Roaming

Long distance charges apply when you call people whose numbers are outside of the local calling area you are currently in, also when you receive calls while outside of your local calling area. But some exceptions apply.

For example, if your local calling area is Toronto, you can make or receive calls within Toronto without incurring long distance charges. But if you’re visiting Vancouver, you can also call anyone in Vancouver’s local calling area without being charged for long distance. However, if you receive calls while in Vancouver you will incur long distance charges (even if they come from within Vancouver).

U.S. Roaming

You can get service in hundreds of cities in the United States, with wireless high speed roaming in over 230 cities. Koodo Mobile’s automatic U.S. roaming service makes travelling simple – and you don’t have to sign up for anything. Airtime and long distance calls are billed in Canadian dollars.

When you make or receive a call in the US, it will cost $1.35/minute.

Before You Go

If you’re heading south, here are a few things you should do before crossing the border into the U.S.
  1. Consider your airtime – the minutes you use while in the U.S. won’t be applied to any included monthly, unlimited weekend or weeknight minutes offered with your Koodo plan. You will be charged long distance and roaming charges.
  2. Know how to access Voicemail – some service areas in the U.S. may not offer Voicemail notification. But you can still check your messages by calling your number from your Koodo mobile phone (1 + area code + your number). Press Star key (*) when your greeting starts, then enter your password. Just tell your friends to leave short messages because local airtime and long distance charges will apply.
  3. Set up your access – your mobile phone should have the latest roaming list to enhance your data roaming connection. Downloading it takes three minutes, literally. The only thing is, you have to be within the Koodo Mobile digital coverage area in Canada to do it.

To update your roaming list, follow these steps:
  1. Press the PWR button and the screen will display the current date and time.
  2. Dial *22803 followed by the SEND or TALK button.
  3. Choose your language preference (i.e., 1 - English or 2 - French).
  4. Choose Option 2 to update your roaming list.

A message will be played back to you at the end of the call letting you know if your phone was updated successfully.

If you have any difficulties during programming, call 1-866-99-KOODO from a phone other than your mobile phone and a Customer Service Rep will help you, please have your Koodo Mobile account number handy.

Download and Message While you Roam

In the U.S., downloading and messaging while roaming is available on most major U.S. highways and in most major cities and popular destinations. It’s typically charged by the megabyte or on a pay-per-use basis.
  • Data Roaming: $10/MB
  • Messaging while roaming in U.S.: There is no additional roaming charge. Rates are the same as you were texting in Canada.

International Calling

Talk to the world. In order to make international calls, you'll have to add the International LD add-on for $2/month. This add-on gives you access to our best wireless long distance rates. With it you can call some countries for as little as 5¢/min.













* Calls to satellite phones are charged per the satellite provider rates and not based on the country the call terminates.

International Roaming

You can use your mobile phone in many countries that use CDMA technology. Here is a list of those countries and our international roaming rates.





































* All rates shown are in U.S. dollars.
± International long distance rates are determined by roaming partners.