Reviewed on Thursday April 7, 2005 by Tony, Montreal, Canada
Thanks for the follow-up Bob.
You're right, my last review on the new 10-4 was a little harsh. I waited approximately 1 week and went to see one of my Bell Mobility reps whom I have done business with since 1998. We sat down and reviewed what would be best for me. We spoke to about 7 SOS reps from bell as well as 4 customer service people. It took 4 hours to get everything straighened out (plan rates etc). You're right Bob, nothing beats Bell's coverage. It is for that reason that I have had it for so long and why I was so disappointed in the beginning. The 2 or 3 people from customer service with whom I had spoken to when I wrote my last comments, made a mistake with the prices and the details. They hadn't been properly informed. It's a new service so it is understandable. I therefore upgraded. I bought two phones and am planning on adding more phones to my contract. The phones are incredible -- tough, durable, clear and easy to use. I still invested in the leather pouches from sanyo(30$). They can either encase the whole phone or just act as a clip (the top half unbuttons and comes off leaving the back and the clip). The speaker infront allows for incredible hands free. As for the 10-4, it's a good service. I use it with the other phone. It allows you to page the person before blurting out a message. Remember though, the 10-4 works only were there is 1X digital network. For this reason, it might be a good idea to have an actual cell phone plan on it for when you are in ANALOG mode. Also, the walkie talkie option (10-4) also works when the phone is open (like a regular phone) so your conversation remains private. I am therefore very happy with the service.
Be sure that the Bell rep you speak to knows their stuff before making any changes!!! Speak to 3 or 4 of them before making any type of decision. This might be like this for a little longer seeing that a lot of people have purchased the units since my last e-mail. I will keep you posted on how the phone works out. All I can say is that they seem to work much better (better signal, longer battery life) than the digital CDMA (not GSM) Motorolas that used to be on the Bell network. Notice I said digital and not Analog like StarTacs or Microtacs. This in part is because the Sanyo's are fitted with Qualcom 1X chips. It is so clear people I speak to on the other end sometimes think that I have hung up if I don't say anything. I have ordered a data kit to send faxes and keep my phone-book up to date. I will gladly keep you posted.
Ringers are normal!! Vibration is great. The only phone I have ever been able to hear and feel while cutting down a tree with a 57CC Stihl MS290 chainsaw.
As for the guarantee, don't spend money on a 3 year. It only covers manufacturing defects. If it breaks (highy unlikely unless you run over it with your car) it's your fault and they won't do anything about it. Just buy a leather case for it if you plan on being mean to it or working were I work -- on construction sites and as a lumberjack on the weekends. No extra batteries needed. Just cig. adapter (real one always). Always put it in a Ziplock when you work in very humid conditions!!
All in all, great phone (durable, great reception, ergonomic A+) + BELL coverage = Reliable service.