I HATE THIS PHONE
Reviewed on Saturday July 23, 2011 by Jennifer, Timmins ON
DO NOT BUY THIS PHONE. I had to pay full price for this phone in April 2009 because I was not far enough along in my contract and my old phone had broken. Within 10 days it started acting up: shutting itself off and on, txt messages not going thorough, calls not going through, phone would call number but when the person picked up there was no sound they couldn't hear me I couldn't hear them, a days worth of messages coming in at midnight, when you would answer a call the phone woudl shut itself off, the volume not staying set to vibrate, etc. I contacted my local Bell Mobility dealer (who sold me the phone) and they would not replace it, only send it out for a software upgrade. So after being sent off for a week for an "upgrade" it came back and within 2 weeks (14 days!) started acting up again. CALLED Bell Mobility and was told it wasn't a problem with their service it was a problem with the phone and the only thing they could do was send it off for another "upgrade". They DID NOT tell me about the 1 year manufacturer warranty through Samsung, they REFUSED to replace the phone with a new one, they did not offer to send it to Samsung for me to have them fix it under warranty. THEY DID NOTHING. Was told by the local dealer that they only thing they can and will do for me was continue to send it out for "upgrades", even though he personally told me they have had many complaints about this model. Bell and Samsung should be ashamed to sell such a piece of crap!!!