Reviewed on Wednesday November 7, 2007 by Helen, Abbotsford Bc
I bought this phone off the rogers website in August 2007. In October it started shutting itself off. I took it to a rogers store and told them I wanted it replaced..only 2 months old and suddenly not working...they should replace it. I was told as I was a pay-as-you go customer I would never be able to get rogers to replace it..apparently they never do for pay-as-you-go!! so it was shipped back to Motorola..."they'll decide if it can be fixed or if they should replace it"...got it back two weeks later...worked for an hour and than shut off again! I phone Rogers customer support and was told "we don't sell phones, just airtime...you have to deal with the manufacturer" what the @$##*..I bought this phone from Rogers and now they suddenly don't sell phones...give me a break. Went back to a rogers store...best they can do is send it in for repairs again, got it back two weeks later, apparently they reloaded the software so this time it lasted until I walked to my car and then it shut off again!! It has now gone back for the third time, the guy in the store says he'll put a note on it saying I want it replaced but I shouldn't get my hopes up!! I paid $200 for this phone (no contract price)and when it doesn't work I'm basically told "too bad". The customer service of both these companies sucks!! Rogers should stand behind the products they sell instead of passing the buck and Motorola should just replace what is obviously a defective phone!! If it's not fixed or replaced when I get it back this time I'm done with both companies.